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Hats off to HGG’s Remote Service Support with AR

May 26, 2022 - HGG Profiling Equipment, Houston, recently introduced its Remote Service Support capability with augmented reality (AR). Customers can expect timely on-site assistance without the need, or the delays, common with travel and scheduling. Instead, customers benefit from reliable real-time machine diagnosis and troubleshooting, immediate audio-visual feedback, and quick turnaround.

The remote service incorporates a special custom HGG helmet providing augmented reality. When customers wear this helmet, an HGG engineer can see and hear what the customer sees and hears in real-time. More specifically, customers can share their exact view of machine parts and the machine area, enabling experienced HGG engineers to guide customers step-by-step using visual pointers to resolve issues or problems. The AR Remote support service facilitates expert machine analysis, while providing immediate audible communications through special headphones. Customers benefit from real-time on-site international assistance from the same HGG engineers who have installed and supported over 500 machines worldwide.

HGG, headquartered in Wieringerwerf, Netherlands, is a leading supplier of pipe cutting machines, robotic profile cutting lines and associated cutting equipment solutions around the world. HGG maintains subsidiaries in the Philippines, China, India, the Middle East, and in the United States.

With its new HGG subsidiary in Houston, Texas, HGG Profiling Equipment provides comprehensive sales and service support for the company’s growing customer base in North America, Central America, and South America. HGG Profiling Equipment serves an array of industry customers in Steel Construction, Piping Process Industries, Offshore/Onshore, Crane Building, Ship Building and others.

 

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